Privacy Policy

This Privacy Policy describes how ORDEVU TECHNOLOGIES LLC (“ORDEVU,” “we,” “our,” or “us”) collects, uses, and protects information when you visit our website at www.ordevu.com, submit a form, or use our managed booking automation services (the “Services”).

By using our website or Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

Personal Information

When you fill out a form, sign up for a trial, or contact us, we collect information such as:

• Name and business (salon) name
• Phone number (including WhatsApp) and email address
• Physical address and business location
• Payment information when you make a purchase or subscribe
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Information About Your Clients

As part of our Services, we may process information about your clients on your behalf, including names, phone numbers, email addresses, appointment details, and messages sent through channels we operate for you (calls, SMS, WhatsApp, website chat, etc.). We act as a processor of this data on your behalf.

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

Automatically Collected Information

When you visit our website, we automatically collect:

• Device and browser information
• IP address and approximate location
• Pages viewed, time spent, and interaction data
• Referral source (how you arrived on our site)
• Cookies and similar technologies

2. How We Use Information

We use collected data for:

• Providing, operating, and improving the Services
• Responding to inquiries and providing customer support
• Processing transactions and payments
• Communicating with you about appointments, inquiries, and service updates
• Sending marketing communications (you can opt out at any time)
• Enhancing website functionality and user experience
• Training and improving our AI systems on aggregated, non-identifying data
• Detecting, preventing, and addressing fraud or security issues
• Maintaining records of your communication preferences and consent
• Complying with legal obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support

• Reply “HELP” for assistance or contact us at hello@ordevu.com
• Customer support is available during regular business hours

Carrier Information

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

• Service providers — third-party vendors who assist in our operations (e.g., hosting, payment processing, communications infrastructure, AI providers). All service providers are contractually obligated to maintain confidentiality and security.
• SMS aggregators and providers — solely for the purpose of delivering messages you have consented to receive.
• Legal authorities — when required by law, court order, or to protect our rights, users, or the public.
• Business transfers — if we are involved in a merger, acquisition, or sale of assets, in which case your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. AI Processing

Our Services include AI-powered chat, voice, and messaging tools. Messages and call content may be processed by our AI providers to generate responses. This processing is done under strict confidentiality. We do not use your clients’ personal data to train public AI models.

6. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to provide the Services and fulfill the purposes described above, unless a longer retention period is required by law. You can request deletion of your data at any time.

8. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Data portability (receive a copy of your data)

To exercise these rights, contact us at hello@ordevu.com.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website. See our Cookie Policy for full details.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by ORDEVU.

11. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children.

12. International Users

We are based in Wyoming, United States, and information we collect may be processed in the US and other countries. By using the Services, you consent to such transfer.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date. For significant changes, we will notify active customers by email or through a notice on our website.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

ORDEVU TECHNOLOGIES LLC
30 N Gould St, STE R
Sheridan, WY 82801, USA
Phone: +1 (844) 921-5507
Email: hello@ordevu.com
Website: www.ordevu.com

By using our website and services, you consent to this Privacy Policy.